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Trading Conditions
and MT5 Platform

Frequently Asked Questions


Trading Questions

Which instruments can I trade?

With AltumFx you can trade forex, cryptocurrencies, gold, silver, oil, gas, stocks and equity indicies. 

What is a Contract for Difference (CFD)?

What are your trading hours?

What is your execution model?

Do you offer instant or market execution?

Will I encounter any requotes?

What is Fill or Kill?

Do you offer guaranteed stop loss orders?

Are you an ECN, MM or STP broker?

Do you have a dealing desk?

Can I trade micro lots?

What is the maximum lot size I can trade?

How many open orders can I have on my account?

What leverage do you offer?

Do you have a dynamic leverage policy?

What are your margin call/stop out levels?

Are hedging/scalping allowed?

Are Expert Advisors allowed?

What are the differences between a demo and real account?

What are your minimum limit and stop levels?

Can I place a trade over the telephone?

Do you provide any type of technical analysis?

Where are your trading servers?

MT5 Trading Platform Questions

What trading platforms are available?

We offer one of the most advanced and reliable trading platforms: MetaTrader 5.

How do I log in to the MT5 trading platform?

Which devices will I be able to trade on?

Are the prices streamed live with no delay?

Do you charge subscription fees for the platform?

Do you provide an online version of the platform?

Are bid or ask prices displayed on the charts?

How can I add the ask line to my chart?

What is the MT5 server time?

How do I install an Expert Advisor (EA) on my MT5 trading platform?

How do I change my password on the trading platform?

Where can I check my leverage?

How do I download a trading statement?

How do I enable push notifications?

How do I add an indicator to my chart?

How do I open a trade?

How do I close my trade?

How do I set a stop loss or a take profit?

How do I set a trailing stop?

Do you offer full market depth?

What pending order types are available?

Will my demo account expire if I do not use it?

Can I add funds to my demo account?

Is the Economic Calendar available on MT5?

How do I enable one click trading?


I've lost my account number/password for the MT5 Platform

No problem. Login to your Client Portal and under 'Trading Account' you will see all your MT5 Accounts. If you select the menu option on each account, you will see the option to either copy or rest the password. 

The MT5 platform shows 'Invalid Account'

It shows 'No Connection' on my platform

I cannot view all the instruments in the Market Watch window

Some instruments are greyed out in the Market Watch window

The New Order button is disabled/greyed out

When I try to open a position my platform indicates 'Trade Context is Busy'

My charts keep freezing and the prices are not updating on my platform

My EA is not placing any trades, and Error 133 is shown in the Journal tab

When I try to trade my platform indicates 'Not Enough Money'

When I try to trade my platform indicates 'Trade Disabled'

It says 'Waiting For Update' on my chart

The website is operated by a group of companies. 360 Degrees Markets Ltd and ISPASS Technologies Ltd are companies of this group.
ISPASS Technologies Ltd, a software provider, is a registered company in Cyprus, with registration number HE394419 and has its registered address at Nikolaou Nikolaidi 3, Flat/Office 205, Paphos 8010, Cyprus.

360 Degrees Markets Ltd is a registered company in Seychelles, with registration number 8421720-1 and has its registered address at Suite C, Orion Mall, Palm Street, Victoria, Mahe, Seychelles. 360 Degrees Markets Ltd is regulated by the Seychelles Financial Services Authority under the Securities Dealer license number SD019.

All payments through Skrill and Neteller are processed by 360 Degrees Markets Ltd.

AltumFx does not accept residents of certain jurisdictions such as USA, Canada, Iran, North Korea and Russia.

Since AltumFX is not under the supervision of the JFSA or ESMA, it is not involved with any acts considered to be offering financial products and solicitation for financial services to Japan or in the European Union countries and this website is not aimed at residents in Japan or in the European Union countries.

Risk Warning: Trading any kind of financial instrument, including derivatives, carries a high level of risk and may result in the total loss of your investment. You should only trade with money you can afford to lose. Trading derivatives may not be suitable for all investors. By trading with AltumFx, you acknowledge your understanding of this risk warning and your agreement with the Terms and Conditions. AltumFx always recommends you seek independent advice if necessary.