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Account Opening
and Verification

Frequently Asked Questions

Account Opening and Verification

Frequently Asked Questions

How do I open a trading account?

Please complete our online application form here

Do I need to provide any documentation to open an account?

How long does it take to verify my documents?

Can I trade without providing any documents?

Why do I need to provide my documents?

Do I need previous trading experience to open a live account?

How do I change my registered email address?

Can I open multiple trading accounts?

Can I open a demo account?

Will my demo account expire?

Which base currencies can I open an account with?

Can I open an account if I am under 18?

Can I close my account at anytime?

Can I open a corporate account, and which documents are required?

Can I use a temporary email address to register?

Can I register with more than one email address?

Can I update my personal information?

How can I connect my trading account to an affiliate/IB?

What happens if I do not use my trading account?

Do you offer swap free accounts?

Is AltumFx related to CryptoAltum?

Troubleshooting

I didn't receive my trading account login details

Please check your junk/spam email folder. If you still cannot find the email, please contact us at support@altumfx.com

I've lost my password for the Client Portal

I can't upload my documents (error message), what should I do?

The website is operated by a group of companies. 360 Degrees Markets Ltd and ISPASS Technologies Ltd are companies of this group.
ISPASS Technologies Ltd, a software provider, is a registered company in Cyprus, with registration number HE394419 and has its registered address at Nikolaou Nikolaidi 3, Flat/Office 205, Paphos 8010, Cyprus.

360 Degrees Markets Ltd is a registered company in Seychelles, with registration number 8421720-1 and has its registered address at Suite C, Orion Mall, Palm Street, Victoria, Mahe, Seychelles. 360 Degrees Markets Ltd is regulated by the Seychelles Financial Services Authority under the Securities Dealer license number SD019.

All payments through Skrill and Neteller are processed by 360 Degrees Markets Ltd.

AltumFx does not accept residents of certain jurisdictions such as USA, Canada, Iran, North Korea and Russia.

Since AltumFX is not under the supervision of the JFSA or ESMA, it is not involved with any acts considered to be offering financial products and solicitation for financial services to Japan or in the European Union countries and this website is not aimed at residents in Japan or in the European Union countries.

Risk Warning: Trading any kind of financial instrument, including derivatives, carries a high level of risk and may result in the total loss of your investment. You should only trade with money you can afford to lose. Trading derivatives may not be suitable for all investors. By trading with AltumFx, you acknowledge your understanding of this risk warning and your agreement with the Terms and Conditions. AltumFx always recommends you seek independent advice if necessary.